Frequently Asked Questions
UPS Ground: 1-5 business days (depends on your proximity to Los Angeles, CA)
UPS 2nd Day Air: 2 business days
UPS Next Day Air: 1 business day
USPS: 2-5 business days
UPS: 5-10 business days
USPS: 10-15 business days
*NOTICE: International shipments may be subject to customs fees such as duties and taxes. You, the purchaser, are fully responsible for any such fees. Payment may be required in order to retrieve your shipment from your shipping carrier. SmileyQuotes.com is not responsible for any customs fees.
Allow 2 to 3 business days for fulfillment. This does not include the time it takes for shipping. Shipping transit times vary based on your location and shipping method. For shipping transit times, please see below.
Please Contact Us with your order information and we will get this taken care of for you quickly.
Shipping carriers handle an exorbitant amount of shipments on a daily basis, so it’s no surprise that a small number of shipments will get damaged in the process.
If your shipment was damaged, please Contact Us with your order info and let us know what happened. We may ask you to send us photos of the damages in order to better serve you.
Please do not discard any of the contents or original packaging as it is common practice for the shipping carriers to send their drivers back out to the delivery location in order to verify the damages.
We want to make sure you’re happy with your purchase. If you’re not completely satisfied, you can return your product for a full refund minus shipping.
To return a product, Contact Us for a Return Merchandise Authorization. Please make sure the product is returned in its original condition and includes all of the original packaging and packing materials.
172 W. Providencia Ave.
Burbank, CA 91502
Attn: [Enter Your RMA# Here]